Simply Clean – Commercial Services Terms & Conditions

 

These Terms & Conditions (“Terms”) govern all commercial cleaning services provided by Simply Clean (“Company,” “Simply Clean,” “we,” “us”) to the client (“Client”). By executing a service agreement, proposal, or authorizing services, Client agrees to these Terms in full.

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1. Scope of Services

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Services are performed in accordance with the agreed Scope of Work (“SOW”) for each facility, as documented in proposals, service agreements, or Jobber records. Services may vary by facility type, including but not limited to offices, light industrial facilities, restaurants/bars, and regulated or high-use environments.

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Any services requested outside the agreed SOW require prior written approval and may result in additional charges or a revised service agreement. Additional charges of $50 or more may apply when conditions materially exceed the agreed Scope of Work, including but not limited to excessive waste, abnormal cleanup conditions, or unscheduled remediation such as cleanup of vomit, excessively soiled restrooms, or conditions beyond routine janitorial standards.

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Service-Specific Addenda. Certain facilities, environments, or service types may require additional terms, exclusions, or conditions beyond these Terms. Where applicable, such requirements will be set forth in one or more service-specific addenda (“Addenda”). Any Addenda issued by Simply Clean and applicable to Client’s services are hereby incorporated by reference and form an integral part of this agreement. In the event of a conflict between these Terms and any applicable Addendum, the Addendum shall control solely with respect to the services or facilities to which it applies.

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2. Term & Termination

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Services are scheduled and administered on an annual basis for operational and planning purposes but shall continue on an ongoing, indefinite basis unless and until terminated in accordance with this section. Either party may terminate services at any time with thirty (30) days’ written notice.

Services will continue, and fees will remain payable, during the notice period. Termination does not relieve Client of payment obligations incurred prior to the effective termination date.

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3. Scheduling & Visit Cancellation

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Client may cancel or reschedule an individual service visit with at least twenty-four (24) hours’ notice. Failure to provide timely notice, inability to access the facility, or unsafe working conditions may result in a cancellation charge or the full service fee for the scheduled visit.

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This section applies to individual service visits and is separate from termination of services under Section 2.

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4. Client Responsibilities

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To allow services to be performed safely and efficiently, Client agrees to provide:

• Reasonable and safe access to all service areas

• Functioning utilities, including water, electricity, and adequate lighting. All fixtures to be cleaned are assumed secure, sealed, and properly installed. Simply Clean is not responsible for damages resulting from the improper installation or failure of any item. Visibly broken or malfunctioning items will not be serviced. Any defects noticed will be reported; however, Simply Clean is not responsible for discovering defects.

• Accurate representation of facility conditions and service requirements

• A work environment free from undisclosed hazards or unsafe conditions, including the maintenance of routine pest control services, timely communication of scheduling or access constraints, advance notice of construction or renovation activities, and prompt disclosure of any conditions that may impact service execution

 

Waste & Garbage Handling Requirements

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Client is responsible for ensuring that all garbage and recycling are properly prepared prior to service. At a minimum:

• All waste must be placed in durable garbage bags that are not overfilled and are capable of containing their contents without leaking or tearing

• Liquids must be emptied into an appropriate drain or disposal system prior to placing containers in garbage receptacles

• Sharp objects, broken glass, or materials capable of puncturing bags must be safely wrapped or contained to prevent injury or spillage

• Items not intended for disposal must be clearly identified by Client

 

Garbage collection does not include disposal of electronics, appliances, furniture, heavy items, regulated waste, or any materials not typically disposed of as standard commercial garbage. Shred bins, confidential disposal containers, and specialty recycling streams are not handled by Simply Clean unless expressly agreed in writing.

Simply Clean is not responsible for damage, staining, injury, service disruption, or equipment failure resulting from improperly prepared waste, leaking liquids, overfilled bags, or violation of these requirements.

Pricing is based on the condition of the facility as observed during initial walkthroughs. Material changes in condition or use may require repricing or a change order.

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5. Safety & Right to Refuse Service

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Staff safety is a non-negotiable priority. Simply Clean reserves the right to suspend or refuse service if working conditions are unsafe, misrepresented, or non-compliant with reasonable safety standards, including but not limited to unsecured access, hostile or abusive behavior, malfunctioning utilities, or the presence of hazardous materials or conditions.

Services may remain billable if conditions preventing service were not disclosed in advance. Serious safety incidents may be reported to appropriate authorities when necessary.

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6. Excluded & Specialized Services

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Unless expressly agreed to in writing, Simply Clean does not perform services involving:

• Biohazardous materials, bodily fluids, sharps, or regulated waste

• Excessive grease buildup beyond standard janitorial maintenance

• Hazardous materials as defined by OSHA, CDC, or applicable regulations

• Excessive pest infestation cleanup or pest-related remediation

Specialized, regulated, or excessive pest cleanup services require advance notice, written authorization, and pricing based on the scope and level of cleanup required. Simply Clean is not responsible for any damage it may cause if we are not notified of specialized surfaces that require specialized cleaning products. Any specialized cleaning products must be provided by client. Any specialized cleaning procedures required must be disclosed to Simply Clean and agreed upon in writing. Simply Clean is not responsible for cleaning products or procedures that are used or occur outside Simply Clean servicing or for any damage caused by usage of such products/procedures outside of our direct service. 

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7. Quality Assurance & Remedy

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If Client is dissatisfied with service quality, written notice must be provided to Simply Clean management within twenty-four (24) hours of service completion.

Upon timely notice, Simply Clean will re-clean the affected areas at no additional charge. Re-cleaning shall be the exclusive remedy for service dissatisfaction. Credits or pricing adjustments may be considered at management’s discretion. Simply Clean is not responsible for issues resulting from inaccessible areas, lack of utilities, conditions created after service, or factors outside its control.

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8. Damage Claims & Limitation of Liability

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Any claims for property damage or loss must be reported in writing within twenty-four (24) hours of service.

To the fullest extent permitted by law:

• Simply Clean is not liable for indirect, incidental, or consequential damages

• Liability is limited to the fees paid by Client for services during the three (3) months preceding the event giving rise to the claim

• Simply Clean is not responsible for damage, staining, injury, or loss arising from improperly prepared garbage, leaking liquids, sharp objects, overfilled bags, or other waste-handling violations by Client or third parties

• This limitation does not apply to damages resulting from gross negligence

Client agrees to take reasonable steps to mitigate damages.

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9. Insurance

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Simply Clean maintains commercial general liability insurance, workers’ compensation coverage, and bonding in accordance with industry standards. Certificates of Insurance or proof of bonding are available upon request. Insurance and bonding coverage do not expand or modify contractual liability under these Terms.

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10. Keys, Access Codes & Security

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Client may provide keys, fobs, access cards, alarm codes, or approve the use of lockboxes for facility access. Simply Clean agrees to keep all access materials confidential and secure. Client remains responsible for ensuring all access credentials, codes, and permissions remain current and accurate.

Replacement or locksmith costs will be covered only if loss or damage is directly caused by Simply Clean.

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11. Payment Terms

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Invoices are issued monthly on the 15th and are payable Net 15 unless otherwise agreed in writing.

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Past-due balances are subject to a $15 flat late fee, followed by a late charge of 1.5% per month (18% APR), or the maximum rate permitted by law, whichever is less, accruing monthly until paid. Client is responsible for reasonable collection costs incurred to recover unpaid balances.

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Returned Payment / Bad Check Policy. Any payment returned or rejected by a financial institution for insufficient funds, closed accounts, or other reasons is subject to a $55 returned payment fee, representing administrative and bank processing costs. Client shall remit the original outstanding balance plus the returned payment fee using certified or immediately available funds. Simply Clean reserves the right to suspend services until full payment is received and cleared. Missed visits during suspension remain billable.

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Simply Clean reserves the right to suspend services for non-payment following written notice.

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12. Staff Gratuities & Bonuses

To maintain professional boundaries, payroll compliance, and consistent service standards, Simply Clean staff are not permitted to accept cash tips, gifts, or direct gratuities from Clients at any time.

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Clients wishing to provide a discretionary bonus or gratuity in recognition of exemplary service may do so only through Simply Clean management, using a method approved by the Company. Simply Clean will determine the appropriate handling, allocation, and payroll treatment of any such gratuities.

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Clients may not pressure, encourage, or attempt to bypass this policy by offering cash, leaving money on-site, or otherwise directing gratuities to staff members directly. Simply Clean is not responsible for cash or items left on-site in violation of this policy.

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Failure to comply with this policy may result in corrective action or service review.

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13. Non-Solicitation of Personnel

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During the term of service and for twelve (12) months following termination, Client shall not directly or indirectly hire, contract with, or solicit Simply Clean personnel who provided services to Client, except with Simply Clean’s written consent.

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Violation of this provision will result in a conversion fee to compensate for recruiting, training, and operational investment, set at $4,500 for entry-level technicians and $7,500 for lead, supervisory, or specialty roles, assessed per individual hired, contracted with, or solicited in violation of this provision.

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14. Weather, Holidays & Force Majeure

Simply Clean does not guarantee service during severe weather, labor shortages, supply chain disruptions, government orders, emergencies, or events beyond its reasonable control. Holiday service is not provided unless expressly agreed to in writing. When service is requested and approved on the following holidays—Thanksgiving Day, Christmas Day, and New Year’s Day—an additional $50 charge per holiday will apply.

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15. Miscellaneous

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• Governing Law: State of Wisconsin

• Entire Agreement: These Terms constitute the entire agreement regarding services

• Severability: If any provision is unenforceable, remaining provisions remain in effect

• Modifications: Any changes must be made in writing and approved by Simply Clean management

 

Acceptance

By authorizing services, Client acknowledges and agrees to these Terms & Conditions in full.