Stay Clean.

These Terms & Conditions (“Terms”) govern all commercial cleaning services provided by Simply Clean
(“Company,” “Simply Clean,” “we,” “us”) to the client (“Client”). By executing a service agreement, proposal,
or authorizing services, Client agrees to these Terms in full.

 

1. Scope of Services
 

Services are performed in accordance with the agreed Scope of Work (“SOW”) for each facility, as documented
in proposals, service agreements, or Jobber records. Services may vary by facility type, including but not
limited to offices, light industrial facilities, restaurants/bars, and regulated or high-use environments.
Any services requested outside the agreed SOW require prior written approval and may result in additional
charges or a revised service agreement.
Service-Specific Addenda. Certain facilities, environments, or service types may require additional terms,
exclusions, or conditions beyond these Terms. Where applicable, such requirements will be set forth in one or
more service-specific addenda (“Addenda”). Any Addenda issued by Simply Clean and applicable to Client’s
services are hereby incorporated by reference and form an integral part of this agreement. In the event of a
conflict between these Terms and any applicable Addendum, the Addendum shall control solely with respect to
the services or facilities to which it applies.

 

2. Term & Termination
 

Services are scheduled and administered on an annual basis for operational and planning purposes. Either
party may terminate services at any time with thirty (30) days’ written notice.
Services will continue, and fees will remain payable, during the notice period. Termination does not relieve
Client of payment obligations incurred prior to the effective termination date.

 

3. Scheduling & Visit Cancellation
Client may cancel or reschedule an individual service visit with at least twenty-four (24) hours’ notice. Failure
to provide timely notice, inability to access the facility, or unsafe working conditions may result in a
cancellation charge or the full service fee for the scheduled visit.
This section applies to individual service visits and is separate from termination of services under Section 2.

 

4. Client Responsibilities
To allow services to be performed safely and efficiently, Client agrees to provide:
• Reasonable and safe access to all service areas
• Functioning utilities, including water, electricity, and adequate lighting
• Accurate representation of facility conditions and service requirements
• A work environment free from undisclosed hazards or unsafe conditions
• Removal or securement of fragile, high-value, or unique items prior to service; any claims for breakage
or loss must be reported within twenty-four (24) hours of service completion
• Notification of any specialized surfaces requiring specific cleaning products or procedures; any required
or preferred specialty products must be supplied by Client
• Fixtures and equipment presented for cleaning are assumed to be properly installed, sealed, and
maintained; Simply Clean is not responsible for damages resulting from improper installation or failure
of any item
Visibly broken or malfunctioning items will not be serviced. Any defects observed will be reported; however,
Simply Clean is not responsible for discovering hidden or latent defects.
Pricing is based on the condition of the facility as observed during initial walkthroughs. Material changes in
condition or use may require repricing or a change order.

 

5. Safety & Right to Refuse Service
Staff safety is a non-negotiable priority. Simply Clean reserves the right to suspend or refuse service if working
conditions are unsafe, misrepresented, or non-compliant with reasonable safety standards, including but not
limited to unsecured access, hostile or abusive behavior, malfunctioning utilities, or the presence of hazardous
materials.
For safety reasons:
• Simply Clean staff do not move items exceeding approximately thirty (30) pounds
• Simply Clean staff do not use ladders
• Areas requiring movement of heavy objects or elevated access must be prepared by Client prior to
service
Simply Clean is not responsible for cleaning products, procedures, or conditions created by other vendors or by
the Client outside the scope of Simply Clean’s services.

Services may remain billable if conditions preventing service were not disclosed in advance. Serious safety
incidents may be reported to appropriate authorities when necessary.

 

6. Excluded & Specialized Services
Unless expressly agreed to in writing, Simply Clean does not perform services involving:
• Biohazardous materials, bodily fluids, sharps, or regulated waste
• Excessive grease buildup beyond standard janitorial maintenance
• Hazardous materials as defined by OSHA, CDC, or applicable regulations
Specialized or regulated services require advance notice, written authorization, and separate pricing.

 

7. Quality Assurance & Remedy
If Client is dissatisfied with service quality, written notice must be provided to Simply Clean management
within twenty-four (24) hours of service completion.
Upon timely notice, Simply Clean will re-clean the affected areas at no additional charge. Credits or pricing
adjustments may be considered at management’s discretion. Simply Clean is not responsible for issues resulting
from inaccessible areas, lack of utilities, conditions created after service, or factors outside its control.

 

8. Damage Claims & Limitation of Liability
Any claims for property damage or loss must be reported in writing within twenty-four (24) hours of service.
To the fullest extent permitted by law:
• Simply Clean is not liable for indirect, incidental, or consequential damages
• Liability is limited to the fees paid by Client for services during the three (3) months preceding the
event giving rise to the claim
• Items that are fragile, irreplaceable, high-value, or not disclosed as specialized surfaces are excluded
from coverage unless otherwise agreed in writing
• This limitation does not apply to damages resulting from gross negligence
Client agrees to take reasonable steps to mitigate damages.

 

9. Insurance

Simply Clean maintains commercial general liability insurance and workers’ compensation coverage in
accordance with industry standards. Certificates of Insurance are available upon request. Insurance coverage
does not expand or modify contractual liability under these Terms.

 

10. Keys, Access Codes & Security
Client may provide keys, fobs, access cards, alarm codes, or approve the use of lockboxes for facility access.
Simply Clean agrees to keep all access materials confidential and secure.
Replacement or locksmith costs will be covered only if loss or damage is directly caused by Simply Clean.

 

11. Payment Terms
Invoices are issued monthly on the 15th and are payable Net 15 unless otherwise agreed in writing.
Past-due balances are subject to a late charge of 1.5% per month (18% APR), or the maximum rate
permitted by law, whichever is less, accruing monthly until paid. Client is responsible for reasonable
collection costs incurred to recover unpaid balances.
Simply Clean reserves the right to suspend services for non-payment following written notice. Missed visits
during suspension remain billable.

 

12. Non-Solicitation of Personnel
During the term of service and for twelve (12) months following termination, Client shall not directly or
indirectly hire, contract with, or solicit Simply Clean personnel who provided services to Client, except with
Simply Clean’s written consent.
Violation of this provision will result in a conversion fee consistent with industry standards to compensate for
recruiting, training, and operational investment.

 

13. Weather, Holidays & Force Majeure
Simply Clean does not guarantee service during severe weather, emergencies, or events beyond its reasonable
control. Holiday service is not provided unless expressly agreed to in writing.

 

14. Miscellaneous
• Governing Law: State of Wisconsin
• Entire Agreement: These Terms constitute the entire agreement regarding services

• Severability: If any provision is unenforceable, remaining provisions remain in effect
• Modifications: Any changes must be made in writing and approved by Simply Clean management

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